WORK EXPERIENCE
Kenya Revenue Authority - KRA
IT SUPPORT | December 2022-Present
- Provided first-level and second-level support to end-users, resolving hardware and software issues promptly.
- Maintained and configured computer hardware, including desktops, laptops, printers, scanners, and peripherals, performing routine maintenance and repairs.
- Installed, updated, and maintained software applications, operating systems, and antivirus programs on users' devices, ensuring compliance and security.
- Assisted with network administration tasks, such as setting up and configuring network devices, troubleshooting connectivity issues, and ensuring network security.
Safaricom
IT Support Intern | August 2019-November 2019
- Took ownership of internal user issues reported and saw problems through to resolution.
- Researched, diagnosed, and troubleshot system issues, identifying solutions to resolve them.
- Followed standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- AResolved network issues, configured operating systems, and used remote desktop connections to provide immediate support.
- Diagnosed and troubleshot technical issues, including account setup and network configuration.
RECENT TECHNICAL PROJECTS
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