WORK EXPERIENCE

    Kenya Revenue Authority - KRA
    IT SUPPORT | December 2022-Present

    • Provided first-level and second-level support to end-users, resolving hardware and software issues promptly.
    • Maintained and configured computer hardware, including desktops, laptops, printers, scanners, and peripherals, performing routine maintenance and repairs.
    • Installed, updated, and maintained software applications, operating systems, and antivirus programs on users' devices, ensuring compliance and security.
    • Assisted with network administration tasks, such as setting up and configuring network devices, troubleshooting connectivity issues, and ensuring network security.

    Safaricom
    IT Support Intern | August 2019-November 2019

    • Took ownership of internal user issues reported and saw problems through to resolution.
    • Researched, diagnosed, and troubleshot system issues, identifying solutions to resolve them.
    • Followed standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
    • AResolved network issues, configured operating systems, and used remote desktop connections to provide immediate support.
    • Diagnosed and troubleshot technical issues, including account setup and network configuration.

   RECENT TECHNICAL PROJECTS

    Issue Tracker

    • The issue tracker is a software tool designed to help individuals and teams track and manage issues or bugs that arise during software development or other projects. The purpose of this issue tracker is to provide a centralized location for recording, tracking, and resolving issues, which can help ensure that they are addressed in a timely and efficient manner.

    Cloud Resume Challenge(AWS)

    • This project involves hosting a static website in an S3 bucket via Amazon CloudFront distribution. The static website is then connected to a Lambda function through AWS API Gateway. Whenever a user accesses the static website hosted on S3, the Lambda function is triggered, and it writes the count of website visits to a DynamoDB table. This project aims to track and record user visits to the website for analytics and monitoring purposes.

Number of Visits to this Site: